Privacy Policy

At CrownCoins (accessible via https://eng-en-crowncoins.com), protecting player privacy and safeguarding personal data is a foundational commitment. This Privacy Policy details the policies and procedures regarding the collection, use, protection, and disclosure of personal information when using our social sweepstakes casino platform.

1. Information We Collect

To provide access to our promotional games, verify player eligibility, and maintain security, we collect several categories of information:

• Personal Identity Indicators: Full legal name, date of birth, physical mailing address, email address, and phone number provided during account creation.
• Verification & KYC Data: Copy of government-issued identification (driver's license or passport) and proof of address (utility bill or bank statement) required before completing prize redemptions.
• Technical & Usage Diagnostics: IP address, device specs, browser type, operating system, timestamped session logs, and interaction data collected automatically via cookies.
• Transactional Logs: Details regarding optional Gold Coin package purchases, coin balances, promotional Sweeps Coins claims, and redemption history.

2. How We Use Your Data

Collected information is processed strictly for legitimate operational purposes under compliance with US sweepstakes regulations:

• To operate, maintain, and optimize the crowncoins social gaming platform.
• To verify age (18+ or 21+) and location eligibility across permitted US states.
• To process free daily coin bonuses, sweepstakes entries, and prize redemptions securely.
• To detect and prevent fraudulent account activities, multi-accounting, or illegal access from restricted states.
• To deliver important service updates, security notifications, and optional promotional bonus alerts.

3. Data Protection & Security Controls

We implement commercial-grade physical, technical, and managerial safeguards to protect your personal data from unauthorized access, loss, or alteration. All data transmissions between your browser and our servers are encrypted using 256-bit Secure Sockets Layer (SSL) technology. Sensitive verification documents are stored in restricted-access, encrypted environments.

4. Third-Party Data Disclosures

We do not sell, rent, or trade your personal information to third-party marketers. Data may be shared strictly under the following circumstances:

• With identity verification service providers and payment processors to execute authorized redemptions and purchases.
• With regulatory authorities or legal entities if required by law, subpoena, or valid legal order.
• To enforce our Terms of Service and protect the rights and safety of crowncoins and its user community.

5. Your State Privacy Rights

Depending on your US state of residence (including California, Virginia, and Colorado), you may hold specific legal rights regarding your personal data:

• Right to Access: Request a copy of personal information held about you.
• Right to Deletion: Request deletion of your personal data, subject to legal retention obligations.
• Right to Correction: Request updates to inaccurate or incomplete personal records.

To submit a privacy request, contact our dedicated support team at [email protected].